WHAT IS THE "QUALITÉ TOURISME" MARK?

The Saint Sorlin d'Arves Tourist Office team is committed to :

qualité tourisme

Welcoming visitors in a neat, comfortable and friendly environment, in complete safety

  • By offering a warm reception hall
  • Providing furniture to sit down and consult brochures
  • By providing wifi access

Guaranteeing a quality welcome adapted to each customer

  • A team that is available, efficient and trained in the reception profession
  • Reception staff who speak at least two foreign languages
  • Trip advisors who are attentive to your needs
  • Personalized advice to discover the tourist offer of the resort and its surroundings
  • Up-to-date information

Listening to the satisfaction of our customers

  • Customer complaints are forwarded to the relevant departments within 72 hours
  • Customer satisfaction is measured on the quality of the reception at the Tourist Office thanks to a questionnaire proposed in several languages
  • By raising the awareness of tourist service providers about the quality of the reception

Providing reliable, accurate and appropriate information

  • Reception of customers, at least 305 days a year, on Sundays and public holidays in winter and summer
  • A response service to letters, e-mails and telephone calls throughout the year
  • A free information service provided to our customers on the local tourist offer
  • Production of tourist guides on the resort in paper form, distributed free of charge
  • An internet site providing all the qualified tourist information and guaranteeing the reliability of the information in three foreign languages

Customer satisfaction, at the heart of the Tourist Office's concerns

The Tourist Office has a quality approach and has obtained the Quality Tourism Mark, which confirms its commitments to all its interlocutors: visitors, partners, socio-professionals and the community.

Within this framework, the Tourist Office has put in place human and technical resources to ensure a demanding and constant level of quality by ensuring the efficiency of its organisation and the dynamics of continuous improvement.

The Tourist Office is committed to the excellence and reputation of its destination, SAINT SORLIN D'ARVES - COL DE LA CROIX DE FER

4 MAIN OBJECTIVES OF THE TOURISM QUALITY MARK

  • To improve services to visitors
  • To improve the organisation of the tourist office
  • To improve internal communication
  • To improve communication with socio-professionals and external communication